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Terms & Conditions

The following are the terms and conditions for use of the O’Leary Medical / O’LM LTD website “OLM.ie” or “www.OLM.ie” hereby referred to as “OLM.ie”, “the web site” or “the site”. This website is for use by people who are 18 years and over only.

CONFIDENTIALITY
We guarantee the confidentiality of your details. Under no circumstances will these be given to any other third party and shall be used for order processing only. Details will be placed on our own mailing list unless otherwise requested.

AVAILABILITY
All orders are subject to availability, in the event of goods being temporarily out of stock an advice note will be sent by email and goods will be dispatched as soon as available. If the goods are not delivered after 20 days a credit note will be issued which may be used against any future orders within 6 months.

ORDER PROCESSING
Once you have finished shopping you will go through to our secure checkout area where you will be asked for the details required to process your order, once complete you will then be issued with an order number and confirmation of your order by email.

We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout processing system by Realex Payments. You can be 100% confident that we have invested in the most secure transaction methods available today. Goods will be dispatched upon clearance of payment on the same day whenever possible.

PAYMENT
Internet transactions are processed via our secure ordering facility on a secure server. All major Credit Cards are accepted and the name OLM Ltd. will appear on your credit card transaction statement. All prices displayed within the store Exclude VAT where applicable.

WEBSITE CONDUCT
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of OLM.ie

PRICE OF GOODS
The price listed on the Website (the ‘Price’) for OLM.ie products (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, change a special offer price back to it’s original or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the website is wrong.

DELIVERY
up to 3kg up to 5kg Delivery
Republic of Ireland €5.00 €5.00 3-5 days

Orders placed on Fridays will not be delivered until after the weekend as weekend deliveries are not available through our courier.

Should there be a delay in processing your order for any reason – you will be notified immediately.

All products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.

If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products.

We promise the utmost confidentiality and discretion with your order. All orders of a sensitive nature are packaged in plain packaging. All our outer packaging on deliveries of a sensitive nature is non-descript padded mail packs or parcels with no company advertising or logos. We aim to get your order into the next collection available after your order is received. Please kindly note that this is not a guarantee of next working day delivery, please allow between 2 and 5 working days for delivery.

Orders not received within 7 days should be notified by e-mail to customer services with details of your basket order number. Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.

CLAIMS
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). Goods must only be retuned if they are unused, unopened and in their original condition. Any breakages or damage must be reported within 24 hours of purchase/delivery.

ACCORDANCE WITH SPECIFICATION
Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.

SAFETY
If any manuals or safety instructions are provided with the products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the website is not meant to be comprehensive and if you are inexperienced in using the products or are unsure of your abilities, you should always seek expert advice and assistance.

DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

CONTRACT
No contract will subsist between you and OLM.ie for a sale to you of any product or service unless and until OLM.ie accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time OLM.ie sends the e-mail to you (whether or not you receive that e-mail).

MODIFICATION OF TERMS
We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the website.

GENERAL
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

LAWS
The terms of use shall be governed by and construed fully in accordance with the Laws Of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

TERMINATION
We may terminate the website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter or spirit of these terms and conditions.

FEEDBACK
If you want to express a view direct to OLM.ie then please email us at info@olm.ie or write to us at:

O’LM Ltd.

  • Unit 3,
  • Howth Junction Business Centre,
  • Kilbarrack,
  • Dublin 5,
  • Ireland
  • Email : info@olm.ie
  • Phone: + 353 1 839 5404 (Website & Sales queries)

PRIVACY POLICY
OLM.ie has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our Web site. In order to fully understand your rights, we encourage you to read this Privacy Statement and to consult our Terms and Conditions page. Please direct questions regarding this statement to info@olm.ie

IP ADDRESSES
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to help identify you and your shopping cart and to gather broad demographic information. An IP address is a number that is assigned to your computer automatically when you use the Internet. When you visit a particular Web page in the inhealth site, our servers log your IP address.

COOKIES
Our site uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests. A cookie is a message sent to your browser from a Web server and stored on your computer’s hard drive. Many Internet sites use cookies. You can set your browser preferences to reject all cookies, but this will prevent you from using most customised services and you may have to repeatedly enter log in information in order to use some services. Cookies make your experience easier by saving your preferences. No advertiser’s cookie is ever placed on customers’ computers.

ORDER FORMS
Our site uses an order form for customers to request information, products, and services. We collect visitors’ contact information (such as their email address), unique identifying information (such as user name and password). Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Unique identifiers (such as user name and password) are collected from Web site visitors to verify the user’s identity and for use in establishing and identifying account numbers in our record system.

SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All Web servers are behind a firewall and monitored.

ACCEPTANCE OF PRIVACY POLICY
By using the OLM.ie and services, you signify acceptance of this privacy statement. If you do not agree or are not comfortable with any policy described in this privacy statement, your only remedy is to discontinue use of the OLM.ie site. We reserve the right to modify this privacy statement at any time. Your continued use of any portion of the OLM.ie site following notification or posting of such changes will constitute your acceptance of those changes.

KNOW YOUR RIGHTS
Can I cancel my order after buying goods online?

Consumer law gives you the right to cancel an order during a ‘cooling off period.’ This means you can return an item or cancel a service within seven days. The cooling off period for online sales starts on the date the contract is concluded. During this time, the consumer can cancel a distance contract without giving any reason. If a supplier fails to provide written confirmation of the sale, the cooling off period is extended to three months from the date on which the goods were received. You will probably have to pay the cost of the returning the goods unless they are faulty, different to the item you ordered, or not of satisfactory quality. Remember that you must confirm your decision to cancel in writing by letter, fax or email.

Where a product has already been dispatched by the supplier, it must be returned before a refund can be applied. Supplier does not accept charges incurred by customer to return product.

The above information has been reproduced from the Consumer Association of Ireland’s website.

Please note that all goods returned must be in original packaging and in perfect condition.

CONTACTING THE WEBSITE
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact:

O’LM Ltd.

  • Unit 3,
  • Howth Junction Business Centre,
  • Kilbarrack,
  • Dublin 5,
  • Ireland
  • Email : info@olm.ie
  • Phone: + 353 1 839 5404 (Website & Sales queries)